The Five Features Your Next Phone System Must Have

phone systems nycIf you’re in the market for a new telephone system or just kicking tires, we’ve put together a list of five things you should expect when purchasing your next telephone system. Some of the latest systems not only take the edge off of many of your administrative burdens, but also increase your mobility and allow for sustainability as your business grows.

Let’s jump right in!

Web administration tools

Most telephone systems come with browser-based admin tools that allow you to manage your system over the Internet. The tool is both user-friendly and secure, enabling you to perform administrative tasks, monitor your system, and manage accounts using the Internet.

Remote extensions and mobile integration

Portability is one of the biggest advantages of today’s systems. From remote extensions that forward calls to home lines and mobile devices to on site/offsite capability, managers can now be more available than ever before. From an internal perspective, it’s also a great asset as it makes it easier to track, find and communicate with employees.

Laptop/Desktop integration

Today’s phone systems can do more than merely dial and receive calls. Most should make it easy for you to integrate your phone with your desktop or laptop, allowing you to utilize your CRM software to place and answer calls with your computer.

Scalability

Most systems today are scalable, meaning that they’re easy to expand upon as you grow. Whereas in the past offices were slaves to the technology of the time, today’s phone systems are designed to be intrinsically adaptable, allowing you to get twice as much bang for your buck by growing and expanding upon it as your business needs evolve.

Unified messaging

Unified messaging allows you to do two things:

1.)  It allows you to send voicemails to your email inbox and;

2.)  You can play those messages in a variety of places – from your desktop phone, cell phone, home phone, or whatever platform you demand.

Unified messaging is a robust tool that allows you to do a wide range of things from converting texts to voice, to integrating messages multiple platforms into one, streamlined application. For those that deal with a great deal of traffic and correspondence, this can be an invaluable tool.